How to order
A straightforward process, from first enquiry to shipment. Every step is documented so you know what to expect.
The process
Enquiry
Contact us by email, WhatsApp or the quote form with your product, grade, quantity and destination. A letter of intent is welcome but not required at this stage.
Quotation
We return a written quotation covering unit price, available grade, lead time and trade term. Price depends heavily on grade and moisture, which is why we ask for specifics first.
Purchase order
You confirm by issuing a purchase order against the quotation. We confirm stock availability against it before proceeding.
Payment
Payment is made by bank transfer and verified before processing begins. Please read the note below about our account name, which still shows our former registered company name.
Quality control and packing
Beans are selected, vacuum-sealed and packed to export standard. Moisture, aroma and bean condition are checked before shipment, and all export documentation is prepared.
Shipping
On FOB Semarang you arrange freight and insurance from the port. On CIF we arrange both to your destination. A final inspection is carried out before dispatch either way.
Trade terms
- FOB Semarang
- We deliver to the port of Semarang and handle export clearance. You arrange ocean or air freight and insurance from there.
- CIF
- We arrange freight and insurance through to your named destination port. Simpler if you do not have a freight forwarder in Indonesia.
Payment
Payment is by bank transfer, verified before processing begins. We confirm the full banking details on the proforma invoice that accompanies your quotation.